Online Privacy Training (Staff) (2026)


(for Online Privacy Training for Privacy Officers & Managers,
click here)
(for Online Privacy Training (Staff) - Health Services, click here)



Description

This course provides privacy compliance training for all staff whose tasks involve the handling of personal information.

It provides users with an understanding of key privacy obligations relevant to day-to-day work functions under the Commonwealth Privacy Act's thirteen Australian Privacy Principles (APPs) and Data Breach Notification Scheme (DBN Scheme) and areas of risk in information handling practices. It also provides users with a firm knowledge of the key elements of an organisation's privacy management framework (eg privacy policies, procedures, notices and consents) and the importance of being familiar and complying with these.

The course maximises staff engagement through interactive elements balanced with high-quality training content. Real-life case studies and quizzes are used to demonstrate and reinforce how obligations apply in practical scenarios.

The course is updated annually to remain current with laws, cases and Commissioner guidelines (and covers the Privacy Act reforms of December 2024).

Key features

  • state-of-the-art e-learning platform
  • graded assessment
  • user reports
  • certificates of completion
  • deployable on client LMS (optional) (SCORM compliant)

Learning outcomes

Knowledge of:

  • privacy obligations under the Privacy Act (APPs & DBN Scheme) relevant to day-to-day work functions;
  • key areas of risk in information handling practices;
  • elements of an organisation's privacy compliance framework, their role and the importance of complying with them.

Who is the course for?

All staff who handle personal information, eg customer service officers, HR officers, accounts officers, administrative staff.

Course outline

1 - Introduction
       Meaning of "privacy"
       Why is privacy important?
       Privacy Act and APPs
       Meaning of "personal information"
       Privacy management frameworks
       Key elements of privacy managment frameworks
       Consequences of breaches
       Role of staff

2 - Australian Privacy Principles
         Collection
            Necessary
            Sensitive information
            Fair
            Third parties
            Privacy collection notices
            Role of staff
        Use & disclosure
            'Use' vs 'disclosure'
            Permitted purposes
            Primary purpose
            Consent
            Related use
            Authorised by law
            Unauthorised staff access
            Unauthorised disclosures
            Role of staff
       Data accuracy
            Requirements
            "Complete" records
            Role of staff
       Data security
            Requirements
            Data security policies
            Common risks
            Role of staff
       Privacy policy
            Contents
            Multiple policies
            Purpose
            Effect
            Role of staff

3 - Data Breach Notification Scheme
        Introduction
        Scheme requirements
              Assess breaches
              'Prompt remedial action' exemption
              Notify of breaches
        Eligible data breaches
              Meaning
              "Serious harm"
              Common causes
        Role of staff

4 - Tort of Serious Invasion of Privacy
        Coverage
        Elements
        Eligible data breaches
        Role of staff

Author

The course is authored by Jeremy Douglas-Stewart, a specialist privacy lawyer and Principal Consultant at Privacy Law Consulting Australia. Jeremy was a member of the Privacy Commissioner's Consultative Group during her review of the Privacy Act in 2004/05 and of the Australian Law Reform Commission's Privacy Principles Roundtable in 2007. Jeremy has been delivering privacy training workshops to organisations and agencies since 2007. Jeremy is author of the Australian Privacy Law Handbook, a national privacy law loose-leaf subscription service for lawyers.

Duration

1.5 hours (can be completed in multiple sittings - bookmark function returns user to last page viewed when logging back in). Logins are valid for 12 months.

Previous clients (samples by industry)

RETAIL - Canon, Vodafone, Supercheap Auto
HEALTH - WentWest Medicare Local, Sunshine Coast Hospital
PHARMACEUTICAL - Bristol-Myers Squibb, Lundbeck
ENTERTAINMENT - SkyCity Casinos, Village Roadshow
INSURANCE - NRMA, Health Care Insurance
NOT-FOR-PROFIT - Salvation Army, Médecins Sans Frontières
PROFESSIONAL ASSOC - Pharmaceutical Society of Australia
GOVERNMENT - Department of Health, Old Parliament House


Testimonials

Most of our staff have commented that the training program is easy to read and understand and the content is relevant and it is one of the best training programs they have used.
- HR Officer, Museum of Australian Democracy Old Parliament House

Excellent quality. Score: 10/10 - Helen, InjuryNet

It was great! We are getting some great feedback about it!
- Jenelyn, Training Coordinator, Cancer Council QLD

Well rounded information suitable for all employees. Score: 10/10 - Sarah, Goldfields Midwest Medicare Local

Good quality with clear examples.  Score: 9/10 - Geoff, Cancer Council QLD

Very worthwhile course to complete. Score: 10/10 - Eleanor, Salvation Army

The course was easy to understand. Score: 10/10 - Rachael, Salvation Army

Well presented and easy to follow. Score: 10/10 - Kate, Milang Old School House Community Centre

System requirements

An up-to-date web-browser is all that is required to view the courses - for example:

  • Windows: Microsoft Edge, Google Chrome, Mozilla Firefox
  • Mac: Apple Safari, Google Chrome, Mozilla Firefox

Cost

Cost depends on the number of users.  Please request a quote specifying the number of users. Examples are provided below.  

No of users Cost per user (+GST) Total cost (+GST)
1 $310 $310
5 $155 $775
50 $41.20 $2060
100 $25.75 $2575

How to order

An invoice for payment will be sent following receipt of order.

Terms & Conditions: The purchase of this product is subject to the standard Terms & Conditions for Training Products - Electronic

 

Screenshots

1-Staff 

2-Staff

3-Staff

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